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Artificial Intelligence: Web Resources

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  • Teaching, Learning, & Reference
  • 5 Ways Artificial Intelligence Is (Quietly) Changing Libraries

    Libraries were not among the earliest adopters of artificial intelligence (AI), but more are increasingly using the technology in various ways. Librarians have found it can improve people’s experience and make their jobs a bit easier. What changes has AI made so far?

  • 7 ways artificial intelligence is changing libraries

    The development of innovative technology has reshaped the way we consume, access, process, and distribute information. Academic and research libraries are adopting new technology, searching to improve their services and competitive advantage. Artificial intelligence has been a major force driving this change, and in this article we are going to answer: how is AI shaping the world of libraries and researchers?

  • Academic LibGuides and More to Help Students and Instructors Navigate AI

    The librarians interviewed for LJ's April 2024 feature on artificial intelligence (AI) and academic libraries have written and posted a variety of papers, LibGuides, and other content to help instructors and students better understand and utilize AI tools such as ChatGPT. Check out a variety of resources from the University of Arizona Libraries ranging from LibGuides to guidelines for syllabus statements about generative AI; “AI in the Classroom,” a LibGuide for Eastern Florida State College; and “Evaluating AI Literacy in Academic Libraries,” by Leo S. Lo, dean/professor at the University of New Mexico’s College of University Libraries and Learning Sciences.

  • AI and the future of information literacy and information ethics

    Chatbots: Pity the chatbot. The derided “computer says no” tool that seemed to be known more for blocking direct human interaction with shops, banks, airlines, and insurance companies has finally found affection, and an extraordinary amount of free publicity, via OpenAI’s ChatGPT.

  • AI in Academia

    Academic librarians are helping both students and instructors navigate the rapidly evolving field of artificial intelligence.

  • AI in Higher Education: The Librarians’ Perspectives

    Should educators embrace AI technologies, which can save time completing mundane tasks and potentially expose new ideas to share and explore? Should they ban them completely for fear of promoting cheating and diminishing critical thinking skills and originality? Or, something in between?

  • AI in Libraries

    Digital transformation is critical to make our ambitious and bold vision for the libraries, Knowledge for all, a reality. Our Libraries serve our university community, which embraces around 38,000 students and thousands of academic staff. Embracing digital approaches in the libraries could deliver efficiencies and augment and improve the support the library provides as part of university experience. The Artificial Intelligence (AI) in Libraries Project is one of the steps we are taking under the Digital Futures theme to achieve our vision.

  • Algorithmic Literacy and the Role for Libraries

    Artificial intelligence (AI) is powerful, complex, ubiquitous, often opaque, sometimes invisible, and increasingly consequential in our everyday lives. Navigating the effects of AI as well as utilizing it in a responsible way requires a level of awareness, understanding, and skill that is not provided by current digital literacy or information literacy regimes. Algorithmic literacy addresses these gaps. In arguing for a role for libraries in algorithmic literacy, the authors provide a working definition, a pressing need, a pedagogical strategy, and two specific contributions that are unique to libraries.

  • Application of artificial intelligence in libraries and information centers services: prospects and challenges

    Artificial intelligence (AI) is one of the emerging technologies of this time. AI is a widely used technology in library services that can transform the best services in the age of information technology. This paper aims to highlight the use of AI in library operations. Several research has been undertaken on this subject, but that only address a few applications. AI and libraries have a substantial nexus; nevertheless, the use and awareness of AI in library services are still creating question marks addressed in this paper. This study will help the policy stakeholder, librarians and scholars in the field to address these issues before the deployment of AI in library services.

  • The ARL/CNI 2035 Scenarios: AI-Influenced Futures in the Research Environment

    The Association of Research Libraries (ARL) and the Coalition for Networked Information (CNI) have chosen to apply scenario planning to imagine a future influenced by artificial intelligence (AI) and to explore the range of uncertainty associated with AI in the research and knowledge ecosystem. The scenarios were developed through a highly consultative process leveraging the expertise of the ARL/CNI Joint Task Force on Scenario Planning for AI/ML Futures and the ARL and CNI communities and facilitated by Stratus, LLC. The strategic focus and critical uncertainties highlighted in the scenarios were identified through extensive stakeholder engagement with the ARL and CNI membership during the winter of 2023 and spring of 2024 and involved over 300 people. Input was provided through focus groups, workshops, and one-on-one interviews.

  • Artificial Intelligence and the Research Paper: A Librarian’s Perspective

    AI writing can mimic style, but it cannot mimic substance yet. The release of a powerful, free and easy-to-use large language model platform, Open AI’s ChatGPT, raises interesting questions about the future of writing in higher education. As the Undergraduate Success Librarian, I have a unique perspective on generative AI, like ChatGPT, that I want to share along with some advice for instructors and students on adapting to AI’s presence in higher education.

  • Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

    Customer service employees are generally advised to express positive emotion during their interactions with customers. The rise and maturity of artificial intelligence (AI)–powered conversational agents, also known as chatbots, beg the question: should AI agents be equipped with the ability to express positive emotion during customer service interactions? This research explores how, when, and why an AI agent’s expression of positive emotion affects customers’ service evaluations.

  • Defining artificial intelligence for librarians

    The aim of the paper is to define Artificial Intelligence (AI) for librarians by examining general definitions of AI, analysing the umbrella of technologies that make up AI, defining types of use case by area of library operation, and then reflecting on the implications for the profession, including from an equality, diversity and inclusion perspective.

  • Evaluating AI Literacy in Academic Libraries: A Survey Study with a Focus on U.S. Employees

    This survey investigates artificial intelligence (AI) literacy among academic library employees, predominantly in the United States, with a total of 760 respondents. The findings reveal a moderate self-rated understanding of AI concepts, limited hands-on experience with AI tools, and notable gaps in discussing ethical implications and collaborating on AI projects. Despite recognizing the benefits, readiness for implementation appears low among participants. Respondents emphasize the need for comprehensive training and the establishment of ethical guidelines. The study proposes a framework defining core components of AI literacy tailored for libraries. The results offer insights to guide professional development and policy formulation as libraries increasingly integrate AI into their services and operations.

  • The Future of Search Is Intelligent

    As an industry and as a profession, we have seen our fair share of dramatic changes, from bibliographic databases going online and the development of CD-ROM-based products to the arrival of the internet, the rise of Google, and the role that social media plays in our day-to-day and professional lives. Every single one of those changes has brought with it an opportunity for us, as professionals, to change the way we work and to aid and assist our patrons in different and exciting ways. Now, we have another such example in the form of AI tools, specifically those that will affect and change internet search but that also impact a wider spectrum outside of search.

  • An initial interpretation of the U.S. Department of Education's AI report: Implications and recommendations for academic libraries

    This article provides an analysis of the U.S. Department of Education's report on Artificial Intelligence (AI) and its implications for academic libraries. It delves into the report's key points, including the importance of AI literacy, the need for educator involvement in AI design and implementation, and the necessity of preparing for AIrelated issues. The author discusses how these points impact academic libraries and offers actionable recommendations for library leaders. It emphasizes the need for libraries to promote AI literacy, involve librarians in AI implementation, develop guidelines for AI use, prepare for AI issues, and collaborate with other stakeholders. The article concludes with a call to action for academic libraries to take a proactive approach to AI, ensuring its effective, ethical, and responsible use in library services and operations. This analysis serves as a roadmap for academic libraries navigating the evolving landscape of AI in education.

  • Key components of developing AI literacy at your institution

    Librarians are indispensable in shaping a future where AI-generated information is not only abundant but also credible, reliable, and accessible to all.

  • Librarians’ Guide to Answering Students’ Technical Questions about AI Questions librarians might get about AI – and how to answer them

    What questions are library users asking about generative AI and how can we be prepared to answer them? To help with that, we’ve drafted sample questions and answers about ChatGPT and similar tools.

  • My new favorite research partner is an AI What roles can librarians play in the future?

    The research process has always involved collaboration, from brainstorming sessions to writing groups. Researchers rely on their peers for direction, encouragement, and insight. What if the collaborator was not human? What if the partner were a machine? This was the question I pondered as I started my most recent research project. As an academic librarian, I’ve always been interested in discovering innovative ways to assist researchers. As soon as I learned that AI assistants could help researchers in their work, I knew I had to give it a shot. And so, I began working with ChatGPT, a powerful generative AI tool.

  • A Tech Librarian Explains How to Build AI Literacy

    The rise of ChatGPT and other AI programs has borne witness to a burgeoning set of ethical and informational concerns about AI. Recently, some scientists and tech industry leaders published an open letter pleading for the halt of AI development until human infrastructure can better absorb it. Many are already working toward laying this groundwork by developing a set of tools and skills known as “AI literacy.”

  • Tips and Trends: AI Developments and Resources for Academic Librarians

    Today’s artificial intelligence, specifically generative AI, uses technologies such as machine learning, large language models, and massive datasets to create human-like content such as writing, images, code, and complex problem solving in fields like medicine and mathematics.

  • Trying Out New Technology and AI Tools

    How do we stay on the correct side of the curve? How can we anticipate a product’s lifecycle, so we suddenly don’t lose support for it? More importantly, which type of technology will push through hype cycles Even AI faces its own hype cycle, as discussions shift toward ethical concerns and data accuracy.

  • Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library

    This paper aims to detail how a university library developed an AI chatbot to meet a growing need for virtual reference services. This chatbot was developed using Google's free Dialogflow bot platform and embedded in the library's website. With the onset of COVID-19 and a greater reliance on virtual services, chatbots have become of increasing interest to libraries as a tool to provide enhanced services during non-staffed hours and to perform basic information triage when virtual chat transactions reach an overwhelming number of available staff

  • University of Leeds: AI in Libraries

    Digital transformation is critical to make our ambitious and bold vision for the libraries, Knowledge for all, a reality. Our Libraries serve our university community, which embraces around 38,000 students and thousands of academic staff. Embracing digital approaches in the libraries could deliver efficiencies and augment and improve the support the library provides as part of university experience. The Artificial Intelligence (AI) in Libraries Project is one of the steps we are taking under the Digital Futures theme to achieve our vision.

  • US DOE: Artificial Intelligence and the Future of Teaching and Learning: Insights and Recommendations

    The U.S. Department of Education (Department) is committed to supporting the use of technology to improve teaching and learning and to support innovation throughout educational systems. This report addresses the clear need for sharing knowledge and developing policies for “Artificial Intelligence,” a rapidly advancing class of foundational capabilities which are increasingly embedded in all types of educational technology systems and are also available to the public. We will consider “educational technology” (edtech) to include both (a) technologies specifically designed for educational use, as well as (b) general technologies that are widely used in educational settings. Recommendations in this report seek to engage teachers, educational leaders, policy makers, researchers, and educational technology innovators and providers as they work together on pressing policy issues that arise as Artificial Intelligence (AI) is used in education.

  • Using an artificial intelligence tool can be as accurate ashuman assessors in level one screening for a systematic review

    Artificial intelligence (AI) offers a promising solution to expedite various phases of the systematic review process such as screening.

  • The Website-based Information Literacy system and Application in Education Facing the Age of Industrial Revolution 4.0"

    This article discusses about the importance of web-based information literacy systems in the era of the industrial revolution 4.0. This era was built on the integration of intellectual (artificial intelligence) with the physical world by opening unlimited space and opportunities for humans to access information and interact virtually fast and easily and very low cost.

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